Thomas Jefferson University

Listening to the needs of working parents reveals the path to better care solutions.

The Client

Thomas Jefferson University and Jefferson Health are prominent health sciences institutions based in Philadelphia, Pennsylvania, employing over 42,000 faculty and staff. They cater to a diverse range of hospital and university families, supporting everyone from nursing assistants and residents to professors.

The Opportunity

With Jefferson’s on-site child care center consistently at capacity, the university recognized the need to expand its family care benefits. However, leadership wanted to begin by understanding the most pressing needs and concerns directly from their employees and faculty.

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KinderCare at Work On-Site Centers

Back-Up Care

Tuition Benefits

Priority Waitlist

Dedicated Space

Champ Camp

Champions Before- and After-School Care

The Solution

Jefferson partnered with KinderCare to conduct a comprehensive Needs Assessment Survey across its workforce. The survey aimed to uncover how family care challenges impacted employees and whether the existing benefits met their needs.

KinderCare Learning Companies collaborated with Jefferson to design and administer the survey. The findings revealed that access to quality child care would significantly reduce absenteeism—a critical goal in the healthcare sector. The path forward became clear: provide additional child care resources with a new on-site child care center. KinderCare stepped in to make it a reality.

The Results

In 2023, Jefferson faculty and staff collectively saved $116,000 on child care costs. The new center continues to thrive, providing essential support to the university’s workforce.

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